BBCS Recipient Services Division
Contact Recipient Services
Please identify the nature of your correspondence inquiry.
Review the Recipient Resources and Frequently Asked Questions before contacting BBCS. Response times may vary according to administrative availability and the annual card cycle.
For survey-related correspondence
Include the inquiry category in your subject line. Do not send sensitive information or original documents.
- Card Delivery Inquiry
- Identify the occasion and approximate receipt timing. Review delivery guidance before requesting replacement correspondence.
- Recipient Record Question
- Communicate preferences directly to the sender. There are no recipient accounts or mailing address records on this site.
- Damaged Correspondence
- Describe the condition of the card and envelope. Retain correspondence until the inquiry is resolved.
- Survey Assistance
- Identify the survey section and the issue encountered. Survey ID: RES-2026-01.
- Promotional Reward Question
- Consult program information. Restaurant personnel cannot provide BBCS claim status.
- General Inquiry
- Provide a brief description of the information requested. Multiple messages concerning the same delivery event may be reviewed together.
No personal mailing address or telephone information is needed for website assistance.
BBCS Recipient Services Document Revision: 10/2026