Form RES-2026 · Recipient Services Division

BBCS Recipient Experience Survey

2026 Birthday Correspondence Program

Thank you for participating in the Ben Byler Card Services Recipient Experience Survey. Recipient feedback assists BBCS in evaluating correspondence quality, delivery performance and future card service operations.

Survey ID

RES-2026-01

Promotional Period

2026 Birthday Cycle

Status

Accepting Responses

Completion Time

4–7 minutes

Fields marked * are required. Recipient name is optional. Please do not submit sensitive information. Read our Privacy Information. Survey completion does not guarantee a reward. Program terms & information.

1. Recipient Information

Confirm your relationship to the correspondence under review.

Recipient Name (optional)

Relationship to Card Sender *Select a relationshipBrotherSisterParentExtended FamilyFriendColleagueOtherPrefer not to characterize the relationship

Did you personally receive the qualifying BBCS correspondence? *

Yes No Unsure

2. Delivery Experience

Please refer to the card and envelope as they were received.

Did your birthday card arrive within what you consider an acceptable delivery period? *Select a responseYesNoI was unaware that a formal delivery period existed

What was the condition of the correspondence upon receipt? *Select a conditionExcellentGoodAcceptableDamagedSignificantly damagedCard condition could not be determined

How was the card delivered? *Select a delivery methodUnited States Postal ServiceHand deliveredLeft at residenceDelivered through another family memberOtherUnknown

Was the envelope adequately sealed at the time of receipt? *Select a responseYesNoNot inspectedEnvelope not retained

3. Card Quality

For ratings, 1 = Very dissatisfied and 5 = Very satisfied.

Overall, how satisfied were you with your recent Ben Byler Card Services experience? *

1 2 3 4 5

How would you rate the visual presentation of the card? *

1 2 3 4 5

How would you rate the quality of the handwritten content? *

1 2 3 4 5

Did the sender adequately demonstrate knowledge of your birthday? *Select a responseYesSomewhatNoBirthday knowledge could not be independently verified

To your knowledge, did the card contain information intended specifically for you? *Select a responseYesNoUnsurePersonalized content was insufficient to determine

4. Card & Occasion Preferences

Consider other correspondence and arrangements made during the same birthday period.

Approximately how many other birthday cards did you receive during the applicable birthday period? *Select a range01–23–56–10More than 10Prefer not to disclose due to competitive concerns

Compared with competing card providers, how would you rate Ben Byler Card Services? *Select a comparisonSignificantly betterSomewhat betterComparableSomewhat worseSignificantly worseInsufficient competing correspondence received

Which factors most influenced your evaluation of BBCS? (select all that apply)

Card design Delivery timing Handwritten content Envelope quality Sender familiarity Promotional opportunities Established relationship with provider Lack of reasonable alternatives Other

Would you consider receiving another Ben Byler Card Services product? *Select a responseDefinitelyProbablyUnsureProbably notDefinitely notDepends on the occasion

Which dining arrangements would you consider following receipt of birthday correspondence? *Select an arrangementChili’s Grill & BarAnother casual dining restaurantDining at homeDining arrangements remain under review

5. Promotional Eligibility

The following questions assist BBCS in determining preliminary eligibility for the 2026 Recipient Experience Promotion. Completion of this section does not constitute reward approval.

Did your correspondence contain language referring you to benbylercards.org/survey? *Select a responseYesNoI did not fully review the cardThe relevant portion of the card is no longer available

Was a potential $200 Chili’s gift card referenced in the correspondence? *Select a responseYesNoUnsure

Do you currently reside in a geographic area reasonably served by Chili’s? *Select a responseYesNoUnsureI am willing to travel

If selected, would you be capable of accepting a Chili’s gift card? *Select a responseYesNoSubject to legal review

How frequently do you visit Chili’s? *Select a frequencyMonthly or more oftenSeveral times per yearOnce per yearHave not visitedFrequency cannot be reliably established

Additional comments regarding your BBCS experience (optional)

Please do not include sensitive information. Maximum 2,000 characters.

6. Chili’s Dining Preferences

Please complete the following menu preference assessment. Selections are recorded for dining reference purposes and do not constitute an order.

The Triple Dipper®

Three appetizer selections, with accompanying sauces. Please indicate your preferred allocation below.

Chili’s menu reference ›

How familiar are you with the Chili’s menu? *Select a familiarity levelFamiliar with the principal service linesFamiliar with selected menu itemsCurrently reviewing the available optionsNo prior menu experience

Have you previously received a Chili’s Triple Dipper? *Select a responseYes, as the primary ordering partyYes, through a shared appetizer arrangementNoPrevious appetizer classification is uncertain

Which three selections would you include in your Chili’s Triple Dipper?

Complete each selection independently. Undetermined selections may remain subject to menu review.

Chili’s Triple Dipper — Selection 1 *Select an appetizerBig Mouth BitesHoney-Chipotle Chicken CrispersCrispy Chicken CrispersFried MozzarellaHoney-Chipotle Fried MozzarellaSouthwestern EggrollsBoneless WingsBone-in WingsSelection not yet determined

Chili’s Triple Dipper — Selection 2 *Select an appetizerBig Mouth BitesHoney-Chipotle Chicken CrispersCrispy Chicken CrispersFried MozzarellaHoney-Chipotle Fried MozzarellaSouthwestern EggrollsBoneless WingsBone-in WingsSelection not yet determined

Chili’s Triple Dipper — Selection 3 *Select an appetizerBig Mouth BitesHoney-Chipotle Chicken CrispersCrispy Chicken CrispersFried MozzarellaHoney-Chipotle Fried MozzarellaSouthwestern EggrollsBoneless WingsBone-in WingsSelection not yet determined

Which Chili’s dipping sauce would you designate as your primary accompaniment? *Select a sauceRanchAvocado-RanchMarinaraHoney MustardBuffalo SauceBlue Cheese DressingHouse BBQSauce designation deferred

How would you allocate a Chili’s Triple Dipper among the dining party? *Select an allocationRetained by the primary ordering partyShared with one additional dinerDistributed among three or more dinersDistribution to be determined upon arrival

Would you consider Chili’s for a future birthday dining occasion? *Select a responseYesProbablySubject to Triple Dipper availabilityUndecidedNo

Additional observations regarding Chili’s or the Triple Dipper (optional)

Please limit comments to dining preferences. Do not include sensitive information.

I certify that the information provided in this survey accurately reflects my recollection of the applicable card experience. *

Survey submission does not constitute reward approval, card replacement, establishment of customer status, waiver of BBCS rights, or recognition of any implied correspondence obligation.

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BBCS Recipient Services Document Revision: 10/2026